As Winding Waters Community Health Center expanded across Wallowa County, Oregon, scheduling quickly became harder to manage. What once worked for a small clinic began to break down as the organization added more staff, locations, and scheduling complexity.
In 2016, the health center replaced manual scheduling in Excel spreadsheets after managing shifts by hand became too time-consuming. At the time, Winding Waters had just 20 employees supporting a single location.
Since then, the organization has grown significantly. Today, Winding Waters operates five clinics, with a sixth opening soon, and employs nearly 100 staff members. As the organization expanded, leaders needed an employee scheduling system that could keep operations organized across multiple teams and locations.
Outgrowing spreadsheets and manual scheduling
Humanity Schedule replaced the organization’s manual scheduling process with a centralized system managers can use to build and manage staff schedules.
Instead of rebuilding schedules every month, managers can duplicate the previous schedule and quickly identify open shifts that need attention. The solution also allows managers to toggle to an employee view, making it easier to see whether someone has been over- or under-scheduled.
Leave management has also improved. Managers can now clearly see who has approved time off and when, making it easier to coordinate coverage across departments.
Staff gain visibility and flexibility
Employees gained clear visibility into their schedules, allowing them to check shifts from anywhere using the mobile app and request shift trades directly from their phones.
This transparency helps staff coordinate schedule changes more efficiently. Employees can see who may be available for shift swaps and understand how existing time-off requests might affect scheduling.
“If we still had spreadsheets to manage staff schedules and were using printout schedules, we would have big problems,” says Michaelson. “Now that we have multiple locations, it’s critical that our staff have clear visibility into when and where they are working to avoid staff showing up at the wrong place at the wrong time.”
Building a scalable foundation for continued growth
As Winding Waters expanded from one clinic to multiple locations, scheduling also needed to support compliance and operational consistency. Humanity Schedule helps the organization manage scheduling rules and reduce the risk of labor law violations. Automation also reduces the time managers spend building schedules each month.
From a single clinic with 20 employees to a multi-location healthcare provider with nearly 100 staff members, Winding Waters Community Health Center can now focus on delivering care to its communities while maintaining the operational efficiency needed to support continued growth.
Winding Waters Community Health Center was able to:
- Grow from 20 employees to nearly 100 staff members across multiple locations
- Expand from one location to five locations, with a sixth opening soon
- Reduce scheduling time to just 1–2 hours per department each month
- Improve visibility into employee schedules and shift changes
- Simplify shift swaps, time-off requests, and schedule communication
- Support compliance and workforce management as the organization grows
TCP Software’s employee scheduling and time and attendance solutions are flexible and scalable to accommodate your business and employees as you grow.
From TimeClock Plus, which automates even the most complex payroll calculations and leave management requests, to Humanity Schedule for dynamic employee scheduling that saves you time and money, we have everything you need to meet your organization’s needs, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.
Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.
