Hamline University’s Helpdesk Looks to Humanity for Help with Staff Scheduling
Hamline University’s ITS Helpdesk started in 2001 with 16 employees to act as a “middleman” between the full-time technicians and users. They are students’ first contact for assistance with technical issues and requests. Since the department’s single-focused beginning, it has grown to support a wide range of issues from users across the University community. The…
