Blog

January 30, 2025

Humanity launches Shift Tasks to simplify task management

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Humanity by TCP Software is excited to introduce Shift Tasks, a powerful new feature that enhances shift planning and task management. With Humanity Shift Tasks, managers can easily assign and track shift responsibilities, ensuring greater visibility and efficiency in daily operations —without added administrative burden. For frontline employees, this means a more structured workflow with clear expectations, empowering them to take ownership of every shift.

Shift planning essentials: task management

In shift-based workplaces staffed with frontline employees, task management poses a significant problem. Managers and schedulers often assign employee tasks through fragmented methods: emails, group chats, sticky notes, and even casual conversations. This lack of a centralized system for employee task management creates a disorganized, inefficient workflow that makes it nearly impossible to track tasks across multiple positions, locations, and shifts, let alone feel confident that those tasks have been completed on time.

When tasks are assigned to unqualified, unavailable, or overworked employees, the results are predictable: wasted time, duplicated efforts, and a disjointed work culture. In fact, a Gallup study shows that lack of employee clarity in expectations can reduce team productivity by up to 20%. Task management becomes even more difficult when you factor in last minute call-outs or no-shows that disrupt employee scheduling and add extra friction to that day’s shifts.

The cost of disorganized task management

When employees are confused on their roles and responsibilities, it doesn’t just impact individual performance — it disrupts the entire shift and, ultimately, the entire flow of your business. Employees may waste valuable time seeking clarification, duplicating efforts, or prioritizing the wrong tasks. Additionally, poor visibility into active tasks across teams can lead to siloed efforts, disproportionate task distribution, and missed opportunities for collaboration. The ripple effects are far-reaching and can result in bottlenecks, slowing down operations and creating an unstable environment filled with disengaged, frustrated employees and equally frustrated managers.

Unsurprisingly, the repercussions of disorganized task management extend beyond internal operational inefficiencies. Missed or delayed tasks can compromise safety protocols, harm service quality, and diminish customer satisfaction. According to PwC, 32% of customers will walk away from a brand they love after just one bad experience. For organizations that rely heavily on frontline and hourly employees, like retail businesses, healthcare providers, hospitality companies, the stakes are especially high.

What successful organizations require

To thrive in shift-based environments that deal with frequent disruption and change across their frontline workforce, businesses need a dynamic employee scheduling solution that promotes:

  • Transparency and fairness – Employees should feel confident that shifts and workloads are distributed equally and match their qualifications.
  • Alignment and accountability – Managers and employees must stay informed and aligned on shift responsibilities, both for recurring and ad-hoc tasks.
  • Actionable insights – Leaders need visibility into workforce performance, like task completion metrics, to make data-driven decisions for their business.

How Humanity Shift Tasks makes employee task management easy

New to Humanity, Shift Tasks is designed to bring order to the chaos of managing tasks for every shift. Here’s how it works:

  • Tailored task assignment – Schedulers and managers can define tasks for each shift, including specific time windows for task completion. Employees receive clear, actionable instructions as their shifts begin, removing uncertainty and making it easy for them to get started.
  • Live task tracking – Employees can log start and finish times for each task, so you know how much time they spent on shift responsibilities. This feature drives accountability and enables managers to optimize resource allocation and assess performance.
  • Shift-integrated flexibility – Tasks are tied to shifts — not individuals — ensuring easy continuity when shifts are moved, copied, dropped, picked up, or traded, and eliminating the need for manual task reassignments.
  • Better reporting – Team leads can analyze task completion rates, time spent on each task, and overall employee performance.

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By housing tasks directly within shifts, Humanity Shift Tasks creates a structured, intuitive task management system that alleviates administrative burden for your managers and reduces shift friction for your frontline workforce.

Building a transparent, productive, and accountable workplace

Imagine a workplace where every employee knows where they need to be, when, and what they need to accomplish during that time. Humanity Shift Tasks helps simplify task management, remove friction for your managers and employees, and foster a healthy culture of transparency, fairness, and accountability –– all while creating a happier workforce and moving your business forward.

Ready to up-level your shift planning?

To learn more about how Humanity makes employee scheduling, shift planning, and employee task management easier for everyone, contact the TCP Software team today.


TCP Software’s employee scheduling and time and attendance solutions have the flexibility and scalability to suit your business and employees now and as you grow.

From TimeClock Plus that automates even the most complex payroll calculations and leave management requests, to Humanity for dynamic employee scheduling that saves you time and money, we have everything you need to meet the needs of your organization, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.

Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.