What do you need most when you look for software?
It doesn’t matter if it’s time tracking or scheduling software (like we offer at TCP), or any other SaaS — ease of implementation and the ability to address issues quickly are some of the most important features you might consider. But how many providers actually meet your criteria?
Who are we?
Since 1988, TCP has delivered outstanding customer service and technical support to customers using our time, attendance, and scheduling solutions.
With 37,000+ customers and 4.3M+ people using our software daily — and a 97+ CSAT and 72+ NPS — you can be assured we have you covered. We are your experts for all things time, attendance, and scheduling.
What makes TCP different?
The functions of scheduling, time, and attendance all significantly impact your organization, whether you’re a small retail business or a full-scale enterprise healthcare system. So we take pride in making sure you get things right the first time you’re looking for software.
To use a customer quote, “We could not have asked for a better team.” (Brookland School District)
Perk 1: Experienced implementation teams
So, you choose to implement new software. It can feel overwhelming. After all, you’ve got the total time commitment, the learning curve, and the general challenges of rolling out a transformational product.
Last year, we took ~2,099 customers through implementation — including planning, delivery, and transition — with an average TTV of 85 days for Onboarding/Partner customers, and 212 days for Mid-Market/Enterprise customers.
Here’s what a few of our customers have to say:
Our implementation team, Ryan and Levi, are amazing. They are proactive, they are organized, they assess our unique setup and needs. They understand that things come up as we test and pilot areas during implementation and respectively change our process as it is necessary. We couldn’t ask for a better implementation team.
Spotsylvania County Public Schools
“Implementation has been extremely smooth. The software itself has been easy to navigate and I have been able to do most of the setup on my own, but Oliver and Adam have been great in supporting me when needed.”
Perk 2: Integrations
In addition to experienced implementation teams by your side, we work to make TCP play well with your existing systems.
So, whether you’re using one of our hundreds of integrations like ADP, QuickBooks, Paychex, or even payroll modules from popular ERP Systems like SAP, Sage or NetSuite, our team will get your go-to HR and payroll systems connected so you can keep your data nice, neat, and in sync.
Here’s what some of our customers have to say:
I am completely satisfied with the quality of the service provided to perform the migration from on-premise TCP to cloud TCP (SaaS) implementation. I’m well aware of the technical complexity of such a project, and the many details involved. I remain very impressed how well your entire team navigated ALL and performed the migration successfully!…You have a great product, and a great support team! That’s incredibly rare and appreciated.
Nick has been wonderful to work with during our company’s implementation process. He is thorough with his explanations of the program’s processes and inner workings. He doesn’t hesitate to answer questions or resolve issues. I would highly recommend him to anyone beginning the implementation process. I am incredibly grateful for the TCP team and all they’ve done to help so far.
Perk 3: Attention to detail
Aside from having the high-quality solutions you deserve, our team focuses on listening to your needs first. Every organization works differently, so we don’t believe in a one-size-fits-all approach. We’re built for your business –– not the other way around.
Here’s what a few of our customers have to say:
Throughout my interactions with Rohma, I have consistently been impressed by her professionalism, attention to detail, and unwavering commitment to ensuring customer satisfaction. She goes above and beyond to address any concerns or inquiries promptly and efficiently, always striving to exceed expectations.
Illinois State Police, Division of Patrol
I no longer have to spend numerous hours working on the schedule and all I have to do is manage it. Scheduling was at the top of my list but after finding out there are ways to send messages to the staff, keep up with certification, reports and inventory I realized TCP has made my job easier. I would definitely recommend TCP to anyone.
Perk 4: Technical support
In addition to ongoing maintenance from our service team, our support team is always (really, always) available to help our customers navigate any hurdles so they can keep getting the most out of their investment with us.
For example, users can open a support case using our support portal, or by calling or emailing TCP support personnel. For common, easy-to-resolve questions, they can use our 24/7 chat function.
Here’s what a customer had to say about the reliable expertise and wide range of skills our support team brings to every inquiry:
I am again impressed with all aspects of the technical support that you folks provide…
Highly skilled in all technical aspects of your product: availability, professionalism, courtesy, reliability, consistency. Such high marks with consistency are truly rare in the application support world. What is not to love with that type of service?! I have been on the client [customer] side utilizing your product for almost a decade. My experience has made me a big TCP fan! Thank you.
Barry D., TCP User of 10+ Years
Perk 5: Consistency
Our support team makes continuous strides to improve both the quality and consistency of our support — we’re proud of our 98% customer satisfaction rating, driven by:
- 94% of calls being answered within 60 seconds
- 64% of support calls being resolved on the same day
- A Net Promoter Score of 72+ (B2B SaaS average: 40)
Here are a few things our customers have to say about TCP:
Excellent and quick response for support – very willing to work within my availability and resolved the issue in a quick and complete manner.
Austin L.
Very helpful and understanding. Resolved my multiple issues and educated me for future use with the system. Very friendly, especially on Friday at 3:30 pm before a holiday weekend!
Stephen E.
You’ve truly gone above and beyond to support me from A to Z. I really appreciate the way you took the time to explain things clearly and thoroughly, especially since I’m not exactly a computer genius! You made sure I understood everything every step of the way, and that means a lot.
Lilit V.
TCP’s history of top-notch customer care
With over three decades of experience helping organizations of all sizes and industries — K-12, higher education, local government, public safety, healthcare, hospitality, retail, manufacturing, construction, and small business — you can be assured we have you covered.
You don’t need to worry about scheduling gaps or errors in your time tracking. Our comprehensive solutions make it easy for your organization to:
- Monitor how long employees work each day
- Pay them accurately and quickly
- Gain greater visibility into labor costs
Whether you’re looking to save time, money, headaches, or a combination of the three, we simplify the time tracking and scheduling process from start to finish. If you’re looking for reliability, whether in your solutions or the service behind it, you can count on TCP.
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