Running a 150-acre theme park with shops, rides, and entertainment takes more than a clipboard and good intentions. Schedules have to flex with the crowd, departments need to stay in sync, and employees expect clarity on where they’re supposed to be.
For one major regional amusement park, scheduling more than 1,000 employees used to mean endless spreadsheets, emails, and crossed fingers, created inefficiencies and frustration across departments.
Here’s how the operations team turned that around with Humanity Schedule — cutting hours of admin work, improving communication, and giving employees the predictability they needed.
Scattered schedules and endless manual work
Before switching to Humanity Schedule, every department handled scheduling on its own. Managers built schedules in Excel, emailed them around, and taped printed copies in break rooms.
In some cases, they even created two different versions — one for employees, and another to show leadership how coverage lined up by role and location.
Time-off requests, shift swaps, and attendance tracking were all handled manually. That meant hours of back-and-forth, piecing together last-minute changes, and hoping nothing slipped through the cracks.
“We needed a solution that would let us view all of the shops’ schedules at once and utilize our employees on a global scale,” shared a team leader.
Trying to locate employees across dozens of departments quickly became a logistical puzzle, and it wasn’t just frustrating for leadership, it was taking a toll on employee satisfaction too.
One centralized hub for scheduling and communication
With Humanity Schedule, the park transitioned from disconnected spreadsheets to a single, unified scheduling platform that all departments could access.
Managers can now switch between individual employee views and shop-level schedules, giving them full visibility into coverage and staff availability.
Planning for park-wide peaks and drops
With clearer forecasting tools, administrators can now plan ahead based on expected guest traffic — proactively assigning staff before bottlenecks occur.
Most departments now release schedules at least three weeks in advance, which has improved morale and given team members more confidence and predictability.
A more connected, motivated team
The Humanity Dashboard doubles as a communication hub. Managers use it to post announcements, updates from around the park, and even share motivational messages or photos to keep staff engaged.
To improve accountability and reduce absenteeism, managers now use the event log feature to track shift change requests and time-off submissions in one place. Nothing gets missed, and everyone stays in the loop.
Mobile tools and on-demand training
The park also uses Humanity Schedule’s training module to house safety guides, SOPs, and how-to videos. Employees can access resources anytime without hunting through binders or waiting for someone to send them a file.
Mobile clock-in and clock-out features give staff more flexibility, eliminating lines at terminals and reducing bottlenecks during shift changes.
Streamlined operations and stronger employee satisfaction
Since adopting Humanity Schedule, the park’s workforce operations have become significantly more efficient and staff-friendly.
Key improvements include:
- 10+ hours back each week from eliminating manual scheduling tasks
- Simpler shift trades and time-off management without endless back-and-forth
- Cleaner timesheets and faster payroll with automated reporting
- Mobile access for clock-ins and schedule checks on the go
“We appreciate the benefit of being able to organize and view our schedules in one central place,” shared the operations team. “And having the opportunity to directly communicate with our employees has made a huge difference.”
Built to scale for every season
Seasonal swings and a team spread across dozens of locations mean this park needs more than a digital calendar. They need a platform that scales with the crowd.
With Humanity Schedule, they now have a system that reduces administrative headaches, keeps departments connected, and adapts no matter how busy the season gets.
And according to leadership, the best is yet to come: “We haven’t even scratched the surface of how this platform can transform our workforce management.”
TCP Software’s employee scheduling and time and attendance solutions have the flexibility and scalability to suit your business and your employees, now and as you grow.
From TimeClock Plus that automates even the most complex payroll calculations and leave management requests, to Humanity Schedule for dynamic employee scheduling that saves you time and money, we have everything you need to meet the needs of your organization, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.
Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.
