Managing time and attendance for nearly 12,000 employees across 27 correctional facilities and 45 parole and probation offices is no small feat — especially when systems are fragmented and outdated.
For the Maryland Department of Public Safety and Correctional Services (DPSCS), manual workflowswere creating payroll delays, overtime errors, and audit challenges across the agency. Leaders needed a better way to centralize timekeeping, apply policies consistently, and integrate with the state’s ERP system.
This is how DPSCS modernized payroll operations, launched a statewide Workday integration in just 90 days, and built a more reliable time and attendance foundation with TimeClock Plus.
Paper timecards created errors, delays, and audit challenges
Before implementing TimeClock Plus, DPSCS relied on a patchwork of manual and outdated tools to track employee time. Paper timecards were still widely used, making it difficult to maintain accuracy or apply time and attendance policies consistently across the agency.
The impact was felt quickly. Employees experienced incorrect pay and delayed compensation, unpaid overtime occurred due to miscalculations, and audits were time-consuming with limited real-time visibility into timekeeping data. Inconsistent policy application also raised compliance concerns tied to state requirements.
“We were having issues with paper timecards that led to incorrect pay, delayed compensation, and auditing difficulties,” said Kevin Combs, Chief Information Officer at DPSCS.
With payroll pressures mounting, Combs knew the agency needed a modern solution that could centralize data, support complex state-defined policies, and integrate directly with Workday.
A fast, flexible implementation built for enterprise complexity
After evaluating multiple vendors, DPSCS selected TimeClock Plus for its flexibility, proven performance, and ability to meet an aggressive implementation timeline.
The goal was clear from the start: deploy a statewide solution and go live within 90 days.
Partnership-driven implementation with integration
TCP’s Professional Services team worked closely with DPSCS stakeholders to design a phased implementation plan rooted in best practices from the Project Management Institute (PMI) and the IT Infrastructure Library (ITIL). The approach emphasized detailed discovery, collaboration across departments, and rigorous testing to avoid disruption to existing systems.
At the center of the project was a real-time integration with Workday. TimeClock Plus now delivers automated time and attendance data directly into Maryland’s ERP system, supporting accurate payroll processing without manual intervention.
Configurations designed to handle complex policies
With a workforce spread across facilities, job types, and schedules, DPSCS required a solution capable of:
- Supporting complex state-defined pay rules
- Managing leave accruals and FLSA policies
- Creating custom job codes by department or employee
- Offering strategic scheduling tools to meet operational demands
These configurations allow DPSCS to consistently apply policies while maintaining the flexibility needed to support operational demands across the state.
“The TimeClock Plus system performs all of the functions we were looking to accomplish in a simple but elegant way,” Combs said.
90-day go-live, audit-ready data, and smarter payroll operations
Within the 90-day target, DPSCS fully implemented its integration with Workday, delivering a direct, automated flow of time and attendance data into the state’s ERP system. The integration provides real-time employee time tracking at the departmental level, giving leaders immediate visibility into labor activity without manual intervention.
Today, the DPSCS team measures success by how efficiently personnel can be managed through dashboard access to actionable information, as well as by the speed and accuracy of payroll processing.
What was once delayed and difficult to audit is now a reliable, data-driven process that supports statewide operations.
A long-term workforce management partner
The move to TimeClock Plus did more than modernize payroll. It reshaped how DPSCS manages time, attendance, and compliance across one of the state’s largest agencies.
With flexible tools, expert guidance, and ongoing support, TCP continues to serve as a trusted partner as DPSCS adapts to evolving requirements and operational needs.
“The move to TCP has been a significant improvement for the State of Maryland DPSCS,” Combs said. “We now have a streamlined and accurate payroll processes — and better communication across the board.”
TCP Software’s employee scheduling and time and attendance solutions are flexible and scalable to accommodate your business and employees as you grow.
From TimeClock Plus, which automates even the most complex payroll calculations and leave management requests, to Humanity Schedule for dynamic employee scheduling that saves you time and money, we have everything you need to meet your organization’s needs, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.
Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.
