Why Farmer’s Building, Feed & Garden Supply Came Back to TimeClock Plus
For Farmer’s Building, Feed & Garden Supply, tracking time accurately isn’t just a nice-to-have — it’s a critical part of running a smooth operation across multiple locations. After briefly switching to another vendor, they realized what they’d given up: reliability, flexibility, and the support they could count on.
So they returned to TimeClock Plus.
The Challenge – Frustrations with bugs, poor support, and limited flexibility
After years of running payroll smoothly with TimeClock Plus, Farmer’s made the switch to a different time tracking vendor — and it didn’t take long for cracks to show. It was like trading in a reliable truck for something that looked sleeker on the lot but stalled as soon as it hit the highway. What once worked without a second thought was suddenly slowing down operations and creating new headaches.
“We were just getting frustrated because of all the little bugs,” said Victor Vieyra, IT Manager at Farmer’s. “And then there were times when support wasn’t available at all.”
Technical issues weren’t the only challenge. The new system lacked key features like the ability to support multiple geofences or integrate with payroll. That meant more manual entries, more workarounds, and more opportunities for mistakes. When it came time to renew or move on, the choice was clear:
“We said, ‘Let’s go with what we know. We know it offers integration. We know it offers everything we’re looking for.’”
The Solution – A system that just works
With kiosks, mobile access, geofencing, and payroll integration, TimeClock Plus delivered everything Farmer’s needed and more. The platform gave employees simple ways to track time and accruals, while making it easier for HR to manage new hires and streamline operations.
Accurate time tracking across locations
Not every employee has a smartphone in their pocket — which is why kiosks are still a must-have on site. But mobile access matters just as much, especially when employees travel between stores for training or shift coverage. It’s like having that reliable truck again for everyday use, with a mobile backup that handles the detours.
With flexible geofencing in TimeClock Plus, employees can clock in and out from the right location, even if they’re working somewhere new. No guesswork, no messy timecards. Just accurate records that follow them wherever the job takes them.
That flexibility ensures accurate time records, no matter where employees are working. And with seamless payroll integration, the process is now hands-free.
“In the past, we were having to do manual entries,” said Vieyra. “With all that hand-keying, the more hands touching, the greater likelihood for error.”
Empowering employees with self-service tools
Time off requests used to rely on floating manual paperwork that was easy to lose track of. Now, everything is digital and much more efficient.
“Using the kiosks was the turning point that helped us get off the paperwork,” Vieyra said.
Employees can view their accruals in real time, and managers can set up accrual rules based on company-specific criteria like tenure and expiration dates.
“That wasn’t so easy in the past,” Vieyra added. “TimeClock Plus helped us figure that out.”
Smarter HR processes with built-in visibility
Farmer’s uses TimeClock Plus for more than just hours and pay. Managers track everything from hire dates to birthdays, helping HR run smoother — and even bringing a little joy to the floor.
“I use it to look up birthdays so I can display them in our stores,” Vieyra said. “Just a small way to celebrate them.”
The platform also supports reporting on attendance and performance, giving managers the insights they need to lead more effectively.
Results – Less manual work, more confidence
Accuracy, convenience, and functionality matter — but for Vieyra, so does knowing help is there when he needs it.
If something goes wrong and he can’t solve it on his own, quick support isn’t just a nice-to-have. It’s essential. His team counts on systems that run smoothly, and that means getting reliable answers fast.
With TCP, he doesn’t have to wonder. He knows support is just a call or click away.
“There are some competitors that don’t respond quickly or prioritize us,” said Vieyra. “The support we get from TCP makes us feel, as a smaller business, that we’re valued.”
Looking Ahead – Confidence in every clock-in
After switching away and coming back, it’s hard for Farmer’s to imagine running without TimeClock Plus. It’s more than just a timekeeping tool, it’s become part of how the entire team operates day to day.
You don’t trade in a truck that always starts, hauls what you need, and handles every terrain. TimeClock Plus is that kind of dependable. It keeps things moving behind the scenes, so managers and staff can focus on the work in front of them. And not fixing what shouldn’t be broken.
“Everything I’ve seen — it’s what I expect in a product for time tracking,” Vieyra said. “I like that TimeClock Plus just does so much. I know that it just works.”
TCP Software’s employee scheduling and time and attendance solutions have the flexibility and scalability to suit your business and your employees, now and as you grow.
From TimeClock Plus, which automates even the most complex payroll calculations and leave management requests, to Humanity Schedule for dynamic employee scheduling that saves you time and money, we have everything you need to meet your organization’s needs, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.
Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.
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