Gloucester County EMS serves 23 of 24 municipalities across southern New Jersey — a tight-knit region where fast, coordinated care isn’t optional. It’s about precision, coordination, and showing up ready. With over 260 employees, 20 stations, and 50 response vehicles, Gloucester County EMS needed a system to keep up with its mission.
That’s why, 17 years ago, they turned to Aladtec.
And they’ve never looked back.
Paper schedules, mounting inefficiencies
Before adopting Aladtec, Gloucester County EMS managed schedules with Excel spreadsheets posted on bulletin boards — a process that created more confusion than clarity.
“The moment we hit print, that document was out of date,” said Gloucester County Chief Andy Lovell. “It went up on the board with strikethroughs and cross-outs. It was an incredibly inefficient and frustrating scheduling process.”
As the department grew, tracking time-off requests, shift trades, and last-minute changes became a daily challenge. With a dispersed workforce and increasing demand, Lovell knew they needed real-time scheduling tools and greater flexibility.
Automation that fuels efficiency
In 2007, Gloucester County EMS implemented Aladtec and fundamentally changed how their workforce was scheduled and managed. The platform replaced outdated manual methods with flexible, automated tools that gave the team time back to focus on their mission: delivering lifesaving care.
With Aladtec, the department gained more than a scheduling tool. It got a platform that could grow with them, improve transparency, and support its evolving needs.
Boosting Efficiency with Mobile Accessibility
When your team’s always in motion, mobile access isn’t a bonus — it’s a must. The department operates with a dispersed workforce across multiple stations and response vehicles. The mobile accessibility of the platform allows employees to view their schedules, trade shifts with coworkers, and stay on top of their responsibilities from any location, at any time. This versatility has been a game-changer for the department, empowering their often on-the-go employees to have greater control over their work-life balance.
Aladtec’s mobile app allows employees to submit time-off requests, trade shifts, and pick up open ones, all from their phones.
“Our employees can plan vacations years in advance by checking the schedule,” said Lovell. “They can do it all from their smartphones.”
Supervisors also benefit from real-time visibility and the ability to make changes on the fly, no matter where they are. That flexibility keeps the whole department connected and on track.
Streamlining Certification Tracking and Compliance
Tracking certifications used to involve digging through spreadsheets and making reminder calls. Now, the team uses Aladtec to handle everything in one place, with automatic tracking and alerts that keep everyone up to date.
“It generates reports like ‘the following five guys’ paramedic certification expires in the next month,’” Lovell said. “Then it emails them directly.”
Aladtec also serves as a 24/7 hub for policies, forms, and documentation, the ultimate compliance management tool. Vehicle checks, inventory logs, and other daily tasks are all in one place. No more chasing paper or juggling different binders. Employees can access everything they need at any time, helping the team stay informed, consistent, and compliant.
Scaling with Ease Even During a Crisis
The COVID-19 crisis brought massive operational demands. Gloucester needed a system that could scale overnight. The team multiplied from 10 to 27 crews and managed a SuperVax site that vaccinated nearly 500,000 people.
“Aladtec scaled to whatever level we needed it to be,” Lovell said. “It took a major load off the team.”
The system’s flexibility was put to the test and passed with flying colors. Aladtec made it possible, helping them schedule medical teams, reduce admin time, and stay focused on care. With reduced administrative burden, staff freed up to focus on more pressing tasks to check people in and make sure all resident vaccination needs were met.
Less admin, more impact
Today, Aladtec is deeply embedded in the fabric of Gloucester County EMS operations. Thanks to automation, easy access to documents, and real-time coordination, the team works smarter, faster, and more consistently.
“It’s become part of the foundation of what we do every day,” Lovell said. “Manual methods just can’t compare.”
And with responsive support and continuous improvements, the team has everything it needs to keep delivering high-quality care.
Built to handle what’s next
Even as the department evaluates other solutions yearly, Aladtec reigns as the top choice. After nearly two decades, it still offers the flexibility, scalability, and dependability they need. With scheduling automation, certification document storage, and compliance management capabilities, Aladtec’s multiple features provide sustainability for the department to continue forward for many years to come.
“In 17 years, we’ve never moved anywhere else,” Lovell said. “And I expect to retire having never left this product.”
With Aladtec, Gloucester County EMS isn’t just keeping up — they’re staying ahead.
TCP Software’s employee scheduling and time and attendance solutions have the flexibility and scalability to suit your business and your employees, now and as you grow.
From TimeClock Plus, which automates even the most complex payroll calculations and leave management requests, to Humanity Schedule for dynamic employee scheduling that saves you time and money, we have everything you need to meet your organization’s needs, no matter how unique. Plus, with Aladtec, we offer 24/7 public safety scheduling solutions for your hometown heroes.
Ready to learn how TCP Software takes the pain out of employee scheduling and time tracking? Speak with an expert today.
