January 3, 2012

Case Study Spotlight: Second Alarmers Association and Rescue Squad of Montgomery County


Humanity will be profiling our users as part of our “case study spotlight” series. If you’d like to have your business covered, please complete the questionnaire and send to Completed case studies will be granted a free one month credit to their account. Please send any questions to

SSecond Alarmers Association and Rescue Squad of Montgomery County, Incorporated (SARS) was founded in 1938 and has grown to respond to over 12,000 emergency 911 incidents each year in its region. SARS provides life-saving Emergency Medical and Rescue Services to the over 130,000 residents through Paramedic Units, Rescue Truck, Marine Unit, Bicycle Team, and Two State Strike Teams. The team provides such outstanding care with the help of over 70 volunteers who are scheduled with the Humanity application.

Before Humanity, the SARS team was scheduling manually with pen and paper and sometimes excel. This was not an ideal solution as the many volunteers work across five stations and have variable availability. Humanity allowed for more flexible staff scheduling and the busy team has benefited from the application’s notification system. Humanity has already made scheduling less of a hassle and now the team is starting to take advantage of our Time Clock functionality as well.

The Humanity team is resourceful and eager to help when we encounter challenges. They provide high quality customer service. – David Tepper, Second Alarmers Association and Rescue Squad of Montgomery County


The Humanity team supports the outstanding service that the SARS team provides to its community.

You can see the full case study at