About This Resource
When you do not have good relationships with your employees, turnover increases, production lags, mistakes occur more frequently and revenue falls. Unhappy employees are also quick to vent their frustrations on social media platforms, destroying the community goodwill you have worked so hard to build.
The bottom line is, your organization’s relationship with its employees has a massive effect on the bottom line. If Employee Relationship Management (ERM) is something your organization struggles with, you are not alone.
A 2017 Gallup World Poll found that 15% of the world’s one billion full-time workers are engaged at work. That percentage doubles in the U.S., but that still leaves 70% of American workers not engaged. Chairman Jim Clifton declared “It would change the world if we did better.”
Unfortunately, the problem cannot be solved by giving employees free lattes and installing a foosball table. You’re going to have to make the fundamental changes, and of course, you will need commitment from the CEO down.